Privacy Policy

Last updated: August 5, 2024

This Privacy Policy describes how My Store ("Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from f3c374-2f.myshopify. com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other actions required by applicable law.

How we collect and use your personal information

In order to provide the Services, we collect personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce applicable Terms of Service, and to protect or defend the Services, our rights and the rights for our users or others.

What personal information we collect

The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term "personal information" we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information that we collect.

Information we collect directly from you

Information that you send directly to us through our services may include:

Contact details including your name, address, phone number and email.
Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment processors, who collect payment information (eg bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services that you have requested, in order to carry out our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. Also see the section below, Third Party Sites and Links.

How we use your personal data
Provide products and services. We use your personal information to provide you with the Services in order to perform our agreement with you, including to process your payments, fulfill your orders, to send you messages related to your account, purchases, returns, exchanges or other transactions , to create, maintain and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges, and other functions and features related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information in accordance with its privacy policy and consumer protection policy.
Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding any fraudulent, illegal or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicate with you and improve the service. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to you, to provide you with efficient services and to maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.
Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use to operate our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (in our legitimate interest to administer, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or be no longer available. Additionally, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons covered by this Privacy Policy. Such circumstances may include:

With suppliers or other third parties who perform services on our behalf (eg IT management, payment processing, data analysis, customer support, cloud storage, shipping and delivery).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you refer, request us or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
With our subsidiaries or otherwise within our corporate group, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set forth above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of recipients

Identifiers such as basic contact information and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as usage data
Geolocation data such as locations determined by an IP address or other technical measures

Vendors and third parties that perform services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners Geolocation data such as locations determined by an IP address or other technical measures


Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information contained on those websites. Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms may also be visible to other users of the Services and/or users of those third-party platforms without limitation on their use by us or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as these terms are defined in applicable law) personal information about individuals under the age of 16.

Security and storage of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights set out below in relation to your personal information. However, these rights are not absolute, they may apply only in certain circumstances and in some cases we may refuse your request as required by law.

Right to access/know: You may have the right to request access to personal information we hold about you, including information about how we use and share your information.
Right to erasure: You may have the right to request that we delete personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal data that we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal data.
Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our rejection.
Manage communication preferences: We may send you promotional messages and you may opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional messages, such as those about your account or orders you have placed.

You can exercise any of these rights where set out on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a concrete response to the request. Subject to applicable law, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaint

If you have a complaint about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or submitting your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal data outside the country you live in. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information from Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call or email us at contact@frontlinepadel.com or contact us at organization number 020327-3958.

For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the data controller for your personal data.