Product Guarantee
We stand behind the superior quality of every FRONTLINE padel product. We believe you will enjoy our products as much as we do. If it fails at any time due to material or workmanship defects, you can return it for a replacement, at our discretion.This guarantee does not cover damage caused by accidents, misuse, neglect, normal wear and tear, or the natural aging of colors and materials over time.How to Initiate a Defect ClaimValid Defect Claims:
1. A noticeable crack on the hitting surface with no other external damage qualifies as a valid complaint.
2. Rattling or missing sounds within the racket constitute a valid complaint.
3. Products that are defective at the time of delivery are valid complaints. However, it is the customer's responsibility to inspect the product before removing any protective wrapping or seals.
4. The racket must be unused and the original seal must be intact.
1. A noticeable crack on the hitting surface with no other external damage qualifies as a valid complaint.
2. Rattling or missing sounds within the racket constitute a valid complaint.
3. Products that are defective at the time of delivery are valid complaints. However, it is the customer's responsibility to inspect the product before removing any protective wrapping or seals.
4. The racket must be unused and the original seal must be intact.
Invalid Defect Claims:
1. Vertical cracks on the outer frame or around the hitting surface are not accepted as valid complaints.
2. Rackets with cracks on both the hitting surface and the frame or top are not valid complaints.
3. Significant cracks on the hitting surface accompanied by frame or top cracks are not valid complaints.
4. Cracks between the holes at the bottom of the hitting surface, which can easily result from ball impacts, are not valid complaints. Other minor defects, scratches, or cracks not on the hitting surface are also not accepted.
5. Rackets without any cracks or defects are not eligible for complaints.All requests must be submitted in English or Swedish to avoid delays in our response time. Please attach at least three photos from different angles and one video covering all angles of the product, so we can properly assess the damage. After receiving these, we will forward the images to our manufacturers for evaluation.Please send your defect claims to our customer service, contact@frontlinepadel.com
1. Vertical cracks on the outer frame or around the hitting surface are not accepted as valid complaints.
2. Rackets with cracks on both the hitting surface and the frame or top are not valid complaints.
3. Significant cracks on the hitting surface accompanied by frame or top cracks are not valid complaints.
4. Cracks between the holes at the bottom of the hitting surface, which can easily result from ball impacts, are not valid complaints. Other minor defects, scratches, or cracks not on the hitting surface are also not accepted.
5. Rackets without any cracks or defects are not eligible for complaints.All requests must be submitted in English or Swedish to avoid delays in our response time. Please attach at least three photos from different angles and one video covering all angles of the product, so we can properly assess the damage. After receiving these, we will forward the images to our manufacturers for evaluation.Please send your defect claims to our customer service, contact@frontlinepadel.com
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